Sunday, August 24, 2014

MANAGEMENT CASE ANALYSIS : WORDLCHEM PHILIPPINES

Problem:

Mr. Sorensen, An American is not familiar with the Filipino Values.

Objective:

To solve management cultural gap and salary loan problem.

Criteria or Areas of Consideration:

  1. Culture gap
  2. Job designation

Courses of Action:

  1. Mr. Sorenson should understand the Filipino Values, Traits and Peculiarities in relation to Management.

a.    He should orient himself with Filipino Values by immersing himself with the Filipino culture, values, traits and peculiarities through his day to day contact with his Filipino staffs.

  1. By assigning the salary loans to the personnel manager, Mr. Fajardo,  his function as such  is now compromised because now, he has the authority to grant loans to people that he is “taking care off”.  The granting of Loans by Mr. Fajardo has now become an “obligation” rather than a “function” in order to satisfy the employees needs and wants.  The Filipino Value of “Pakikisama” would make it hard for Mr. Fajardo to decline the Loans to employees who’s Moral and “esprit de corps” is of his utmost concern, thus forcing Mr. Fajardo to break company policies with regard to the granting of salary loans.Mr. Fajardo’s Function as the Salary Loans officer has turned into an Obligation as his role as the personnel manager is apparent when he said “If he didn’t get the loan, I am afraid it would affect his mental attitude toward the company”.  The Filipino Value of Pakikisama is obvious when he stated: “Besides, he has been with us for ten years.” Mr. Sorensen should delegate the Salary Loans to the Comptroller, Mr. Gaston, so that Mr. Fajardo can focus on his job as a Personnel Manager, and that his function as such will not be compromised.  Mr. Gaston has less contact with personnel, thus, limiting the exposure to the “pakikisama” with his colleagues so he could always present the clear-cut policy of the company

Recommendation:

All courses of action (1 and 2).



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