Organizational Development Interventions in a Bank

Title of the Case:

OD Interventions in a Bank Taken Over by a More Aggressive Group

Problems:

1. What practices in the case would be helpful to apply in your organization?
2. How might you modify the practices in the case to better suit your organization?
3. What did you learn overall from the case?

Answer:

1. The case emphasizes that customer is the lifeblood of any profit-making organization, without them, it will die a natural death.  I am struck with the word coordination as one of the OD interventions implemented.  It is true that no matter how one warily had done her best but without coordination from other groups that belong to the same organization then everything fails.

2. Our organization is a service-oriented organization that gives training to micro, small and medium establishments.   Most of the time, our boss gives feedback that the training was a failure because of lack of coordination.  Some training materials were not brought along or prepared because there’s no proper coordination.  I think it’s high time to echo the feedback on coordination during our staff meeting because our boss only gives feedback to those who are not involved but not to those who actually gives it.

3. The important realizations I discovered from the case are the following:
1. Coordination is very important in an organization because it entails cost if it is not observed;
2. Feedback should be constantly given to correct the failure of the past.